As a consumer, how many times have you encountered redundancies, especially when reaching out to after-sales or support? Have you ever been annoyed at being asked the same information over and over?

In today's episode, host John Laurito recently experienced redundancy when he tried to ask for warranty support for his washing machine. Unfortunately, this happens often, even in organizations and businesses. As a leader, check your processes for redundancies and figure out how to remove these. Your team will thank you for making their lives easier, and it'll surely boost their productivity.

 

[0:00] Intro

[0:27] Something horrible happened

[3:43] A real-life example of redundancy

[5:17] Why do companies keep asking for the same information that annoys customers

[6:21] Check the redundancies in your company or organization

[6:59] How to avoid redundancies?

[10:01] Outro

View Transcript

 

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